LEGAL REFERENCE

How ze999 Handles Your Personal Data

Your privacy matters to us at ze999. This policy explains exactly what personal data we collect when you create and use your account, how we store it, who...

Data collected at account creationPayment data handled via JazzCash, Easypaisa, SadaPay and RaastRight to access, update or delete your dataEncrypted data storage at rest and in transit
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ze999 How ze999 Handles Your Personal Data

What This Privacy Policy Covers

This policy applies to all data you provide when registering, making a deposit, or contacting our support team. When you fund your account through JazzCash, Easypaisa, SadaPay or Raast, we receive a transaction reference and your linked mobile number — we do not store your full payment credentials on our servers. We retain your account data for as long as your account

remains active or as required under applicable law in supported regions where local law permits. You may request a copy of your stored data at any time by contacting our privacy team. We do not sell your personal data to third parties, and we share it only with payment processors and regulatory bodies where disclosure is legally required.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have questions about your data, want to submit a correction request, or wish to close your account and remove stored...

Email Privacy Team Send your data access or deletion request to...
Live Chat Support Open the chat window inside your ze999 account...
In-App Request Form Use the built-in data request form under Account...
DATA TRUST SIGNALS

How We Keep Your Information Secure

We apply layered security controls to your account data from the moment you register. Every measure below is active on your account from day one, not an optional...

Encrypted Storage

All account records, including your contact details and transaction history, are stored using AES-256 encryption at rest. Encryption keys are...

TLS in Transit

Every request between your device and our servers travels over TLS 1.3. This means your login credentials, deposit instructions, and...

Access Controls

Only authorised ze999 staff with a specific operational need can access your personal record. Access is logged, time-limited, and reviewed...

Payment Data Separation

We store only payment references from JazzCash, Easypaisa, SadaPay and Raast — never your PIN, wallet password, or full account...

Session Security

Your account session expires automatically after a period of inactivity. Active sessions are tied to a device fingerprint, and any...

Policy Review Cycle

We review this privacy policy at least once per calendar year and whenever a material change occurs in our data...

How This Policy Aligns Across Our Site

Our privacy policy is the authoritative document for data handling at ze999. The points below show how it connects with related pages on our site, so you understand...

Account Registration Page
The data fields you complete at registration — name, mobile, email — are described in Section 2 of this policy. Nothing is collected beyond what is listed there.
Deposit and Withdrawal Pages
Payment reference data collected during JazzCash, Easypaisa, SadaPay and Raast transactions is governed by the payment data clause in this policy, not by a separate financial data policy.
Promotions Page
If you opt into promotional communications, your consent record is stored under the marketing consent clause in this policy and can be withdrawn at any time from your account settings.
Contact and Support Pages
Any personal data you share when raising a support ticket — account number, mobile, description of the issue — falls under the customer communications clause of this policy.
Cookie Notice
Our cookie notice is a companion document to this policy. It covers browser-level tracking only; all account-level data handling remains described here.
Terms and Conditions
The Terms reference this privacy policy for all data-related matters. In any conflict between the two documents on a data question, this privacy policy takes precedence.
Account Closure Page
The data retention period following account closure — including how long transaction records are held — is stated in the retention clause of this policy and applies uniformly across all account types.

Key Sections Visible Across This Policy

This policy is structured so you can find what you need without reading every clause. The six areas below are the most frequently referenced sections by...

Data We Collect

Covers the specific fields gathered at account sign-up, during account activity, and through device and browser signals. Only data listed in this section is collected — we do not infer or purchase additional data about you from third parties.

How We Use Your Data

Explains each purpose for which your data is processed: account operation, fraud prevention, payment reconciliation, and service communications. Each purpose is tied to a legal basis so you understand why processing is permitted.

Data Sharing

Names the categories of third parties — payment processors, infrastructure providers, and regulatory authorities — that may receive a subset of your data, and limits what each category can receive and retain on our behalf.

Your Rights

Sets out your right to access, correct, port, and request deletion of your personal data. Includes the steps for submitting each type of request and the timeframe within which we aim to respond for Pakistan-region accounts.

Retention Periods

States how long each data category is kept after your last account activity or after account closure, and explains which retention periods are set by legal obligation rather than our own policy choice.

Policy Updates

Describes how and when we notify you of material changes to this policy. For significant changes affecting your rights, we send a direct notification to your registered mobile or email before the change takes effect.

Privacy Questions We Hear Most Often

We collect your name, mobile number, email address, and the country of residence you declare at registration. We also log device and IP data for security purposes. No additional personal data is collected without your explicit consent.

We receive a transaction reference number and the mobile number linked to your JazzCash or Easypaisa wallet. We do not store your wallet PIN or credentials. The full payment record stays within the payment provider's own secured system, not on ze999 servers.

Yes. Submit a data access request through the in-app form under Account Settings or email our privacy team directly. We aim to provide a complete record within 72 hours for accounts registered in supported Pakistan regions.

Send a deletion request via the in-app form or through live chat. Once verified, we remove your personal record from active systems. Some transaction data may be retained for the period required by applicable law in your supported region.

We do not sell or share your personal data with third parties for their own marketing use. We share data only with payment processors like JazzCash and Easypaisa, infrastructure partners operating under data processing agreements, and authorities where legally required.

We update the effective date at the top of this policy with every revision. For changes that materially affect your rights, we send a direct notification to your registered mobile number or email address before the updated policy takes effect.

Yes. All data between your mobile device and our servers is protected by TLS 1.3 encryption. Your session expires automatically after inactivity, and any login from a new device requires a verification step before access is granted to your account.